Built around the work
Start with your process and the people responsible for it. Define what agents can complete, where judgement is needed and how exceptions reach the right person.
Agentic workforce & business automation
Connected work.
Human control.
AI agents that work across your systems to complete business processes, with people in control. We design and integrate digital workforces that coordinate tasks, prepare decisions and carry out approved actions.
PEOPLE IN CONTROLSet direction. Review. Approve.
ResearchAI agent
CoordinateAI agent
PrepareAI agent
Authorised tools & integrations
Business systemsApproved knowledgeAction records
FROM ASSISTANCE TO COORDINATED WORK
Move the process forward.
An agentic workforce brings AI-assisted reasoning together with defined tools, business rules and workflow controls. It can prepare and coordinate work across systems, rather than leaving users to carry each step between applications.
Connected to your systems
Integrate with approved applications and knowledge sources. The available actions depend on your systems, permissions and agreed scope.
Measured in useful outcomes
Evaluate completion time, quality, exceptions and operating cost against a baseline. Expand only when the pilot demonstrates value.
PRACTICAL STARTING POINTS
Designed for the work Canberra knows.
Illustrative opportunities for Australian Government and ACT Government agencies, consultancies and service providers. Each workflow is assessed and configured for the client's requirements; these are examples, not claims of completed deployments.
Procurement & contract management
Prepare procurement packs, check documentation completeness, and track contract obligations and renewals. Route decisions and commitments to the responsible delegate.
Finance operations & reporting
Assist invoice matching, investigate reconciliation exceptions, prepare variance commentary and coordinate month-end tasks. Connect to planning and reporting workflows, including Cubix where appropriate.
Briefings & correspondence
Triage incoming correspondence, retrieve approved source material and draft referenced briefs and responses. Coordinate review and clearance before release.
Grants administration
Check application completeness, assemble evidence for assessment and track milestones and acquittals. Flag exceptions for officers; retain human responsibility for assessments and awards.
Project & programme support
Consolidate progress updates, maintain action registers, identify overdue dependencies and prepare governance reports for review.
Onboarding & service requests
Coordinate HR, IT and facilities tasks, prepare access requests and track completion. Route permissions and sensitive actions through existing approval processes.
A CONNECTED PATH
From request to accountable action.
Each agent has a defined role. Approved tools connect it to the work, and people retain the decisions that require their authority.
- 1
Receive
A request, document or scheduled event starts the agreed workflow.
- 2
Prepare
Agents retrieve permitted context and use defined tools to assemble the work.
- 3
Review
People check the evidence, resolve exceptions and approve consequential actions.
- 4
Execute & record
Authorised integrations carry out approved actions and record the outcome.
For example, a contract renewal workflow could retrieve the agreement, prepare an obligations summary and draft a briefing. The contract owner reviews the evidence and authorises the next action before any external communication or commitment.
DESIGNED INTO THE WORKFLOW
Clear permissions. Visible decisions.
Controls are designed and validated for each engagement. Architecture, data handling and AI risk reviews form part of delivery, aligned with your organisation's requirements.
Bounded authority
Define which tools each agent may use and what it may read or change. Use scoped identities and permissions, with explicit approval points for spending, awards, access and official communications.
Protected information
Agree data classification, hosting, model providers, retention and processing locations with your organisation. Minimise information sent to models and protect credentials outside prompts.
Evidence & accountability
Design action logs, source references and approval records into the workflow. Make it clear who requested, reviewed and authorised the work, and how exceptions were resolved.
Safe operation
Test untrusted inputs, prompt injection, incorrect outputs and tool failures. Include validation, duplicate-action protection, monitoring, stop controls and manual fallback appropriate to the process.
For government engagements, we work with your responsible teams on applicable AI governance, security and records requirements. Assurance and approval remain specific to the use case and deployment.
START FOCUSED. BUILD CONFIDENCE.
Prove the process before extending it.
A staged delivery approach keeps business users involved and makes scope, responsibility and acceptance criteria explicit.
Discover the right process
Map the work, handoffs, volumes, risks and current effort. Select a bounded use case and agree measurable acceptance criteria.
Design the controls
Document integrations, identities, data flows and approval gates. Review the architecture and security design with your organisation before implementation.
Build & evaluate
Connect the agreed tools and test representative scenarios, exceptions and adversarial inputs. Validate task accuracy, permissions, cost and recovery behaviour.
Pilot & operate
Begin with a supervised pilot. Train users, measure outcomes against the baseline and agree support ownership, runbooks and change controls before extending the scope.
YOUR FIRST WORKFLOW
What work could move more easily?
Bring a process with repetitive tasks, disconnected systems or time-consuming handoffs. We can discuss its suitability for automation and what a scoped pilot would involve.
Useful starting points include the process owner, the systems involved, typical volumes, sensitive information and the decisions that need human approval.